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No HUD - Winamax

PostPosted: Mon Dec 27, 2021 1:59 pm
by Yaikaz
Hi guys,

My HUD is not working anymore on Winamax's tables. Am I the only one?

Hands are correctly imported in real time, I do not understand how to solve the issue...

I tried to reinstall PT4, and Winamax: didn't worked. I'm currently running PostgreSQL v9.6.15 on MacOS Monterey 12.1.

Thanks!

Re: No HUD - Winamax

PostPosted: Tue Dec 28, 2021 5:37 am
by Flag_Hippo
So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a screenshot of your tables. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.