PokerTracker

Hello,
UNIBET.FR did an update today and import doesnt work anymore.
Some people said that revert to the previous version fixed the problem.
Can you give me a link to the previous version please ?
Victor

So we can follow up with you on this and see if anything has changed on Unibet can you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

When that file has been saved attach your support bundle and Unibet hand histories to a Support Ticket:

Tutorial: Reporting A Problem

It's done

Hy guys

Sorry for my bad english

Same problem since update unibet.fr

I don't know how to fix it.

I downloaded the previous version of PT4 but it seems that the probleme come from unibet.

Thanks for your help

YouLouZou wrote:Same problem since update unibet.fr

I don't know how to fix it.

I downloaded the previous version of PT4 but it seems that the probleme come from unibet.

Can you please send information detailing the issue to us via a Support Ticket:

Tutorial: Reporting A Problem

Thank you.

Flag_Hippo wrote:

YouLouZou wrote:Same problem since update unibet.fr

I don't know how to fix it.

I downloaded the previous version of PT4 but it seems that the probleme come from unibet.

Can you please send information detailing the issue to us via a Support Ticket:

Tutorial: Reporting A Problem

Thank you.

It's done ;)

Hi.

I had a reply, and it worked.

There is the issue, and how to solve it:

Unibet have changed the default hand history folder where the hands are saved from:

C:\{Windows Username}\Admin\Documents\Unibet Poker\History\Data

to:

C:\Users\{Windows Username}\Documents\Unibet Poker\History\Exports\Automatic

In PokerTracker 4 go to "Configure -> Sites & Import Options -> Site Configuration -> Unibet".

Manually configure the new folder using 'Add'.

Once that is setup click 'Play Poker -> Get Hands While Playing' in PokerTracker 4 and it should import the hands again.

Pleased to hear it and thank you for the update.