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[roy46ca]

PokerTracker Support
You can view this full conversation here:
http://www.pokertracker.com/support/tic ... t_id=56309

Support Ticket #56309
Submitted By: roy46ca [[email protected]]
Submitted: Apr 15, 2009 8:08PM
Category: Pacific Poker

Support Messages
Message left on Apr 17, 2009 7:59AM
there is something wrong with the format of this file. You will need to contact the Idleminer people about this because it's their program that is creating the files, not PT.... http://idleminer.com/contact-us-form
ptrack pat [PokerTracker Support]

Message left on Apr 17, 2009 4:55AM
<br> ----- Original Message ----- <br&g
hand_191046912.txt (1KB)
roy46ca [[email protected]]

Message left on Apr 16, 2009 10:37PM
All this is is the error messages. Send me a hand history file that has been created by the HandGrabber program.
ptrack pat [PokerTracker Support]

Message left on Apr 16, 2009 8:25PM
ate written: 04/15/2009 09:14:57 PM - From/Version: AutoPCF (2.16.03d)<br>File name: C:Program FilesPacific Hand GrabberHistoryPCF_1_20090415_211451.txt<br>Error Msg: Unable to get the game number...NULL Hand Id *****<br>Error #2<br> ----- Original Message ----- <br&g
roy46ca [[email protected]]

Message left on Apr 16, 2009 8:25PM
<br> ----- Original Message ----- <br&g
here.TXT (184KB)
roy46ca [[email protected]]

Message left on Apr 16, 2009 8:24PM
ate written: 04/15/2009 09:14:57 PM - From/Version: AutoPCF (2.16.03d)
File name: C:Program FilesPacific Hand GrabberHistoryPCF_1_20090415_211451.txt
Error Msg: Unable to get the game number...NULL Hand Id *****

Error #2
roy46ca [[email protected]]

Message left on Apr 15, 2009 9:52PM
Attach one of the hand history files so I can see what it looks like.
roy46ca [[email protected]]

Message left on Apr 15, 2009 8:08PM
iam running pacific hand grabber 2.16
and the old version of pacific poker

i am getting the error uunable to get the game number null hand ID

[WhiteRider]

Have you attached one of the original hand history files to your ticket?
This sounds like a PT2 issue (although actually likely a handgrabber problem) so I will move this to the PT2 section of the forum.
However you are already dealing with Pat, who is the right man for the job, via your ticket so I would suggest you stick with that.

[ptrack pat]

Why are you posting this here? Did you contact Idleminer using the link I gave you? The problem is not with PT, it's with the HandGrabber program that is creating the files.

[roy46ca]

i am posting here because this is pah support

[ptrack pat]

How does this have anything to do with PAH?? All you have done is copy/paste your PT2 support ticket information. This is an IDLEMINER HANDGRABBER issue. Contact them using the link you were given - http://idleminer.com/contact-us-form